If your new sound card isn’t working or doesn’t show up in the Sounds And Audio Devices dialog box, you may have a conflict with your previous audio hardware. In that case uninstall any software from your previous card. (Use the Add Or Remove Programs option in the Control Panel.) Next, select System from the Control Panel, click the Hardware tab, and open the Device Manager. Expand the Sound, Video, And Game Controllers category. Right-click each item related to your old audio adapter (look for the manufacturer’s name) and choose Disable.
Finally, if your audio still isn’t working, you may need to disable an onboard audio adapter from the BIOS setup utility. Restart the computer and hold down DELETE, F2, or F12 as it’s booting back up. Different systems have different BIOS access—check your PC’s documentation if you aren’t sure. Navigate the on-screen menu to find the option for Audio or Sound (again, each system is a little different), disable the option, save, and exit.
Finally, if your audio still isn’t working, you may need to disable an onboard audio adapter from the BIOS setup utility. Restart the computer and hold down DELETE, F2, or F12 as it’s booting back up. Different systems have different BIOS access—check your PC’s documentation if you aren’t sure. Navigate the on-screen menu to find the option for Audio or Sound (again, each system is a little different), disable the option, save, and exit.
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